EDI covers the big accounts.
The rest arrives by email.
Your largest customers send clean orders. Everything else comes in by email and phone, gets keyed in twice, and shows up later as a fill rate nobody can explain.
Follow an order end to end
2 to 4 weeks on how an order moves from inbox to invoice on a normal Tuesday. The process document describes something else.
Build it into the ERP you run
Order capture, exception handling and credit checks go into the system your team already opens every morning.
Add engineers you do not have to hire
Most distributors run a small IT team that already owns the ERP and every integration hanging off it. We bring engineers who have shipped in order management and EDI.
The order that arrives by email gets keyed in twice.
Your EDI accounts are clean. The long tail sends a PDF, a phone call or a spreadsheet, and somebody re-types it.
How orders arrive at your desk
Your largest accountsOrdering over EDI
Straight into the ERPValidated, priced, no retyping
Filled ✓Same path every time
Everyone elseEmail, phone, a PDF attachment
Keyed in by handOften twice, into two systems
✕
The fill rate you cannot explainNobody can point at where it went wrong
What we build
The long tail gets the same validated path as EDI, in the ERP your order desk already opens every morning.
We follow the order, then build the first piece.
An engineer sits with your order desk and your warehouse and follows one order end to end. We pick the step that costs the most to get wrong, build it into the systems you already run, and stay after launch, because month two is when the real exceptions show up.
Order capture and validation
The PDFs, emails and phone orders, read once and checked against price and availability before anyone keys them.
EDI and the long tail
The accounts too small to onboard to EDI, handled without a person in the middle.
Fill rate you can explain
Short-ships, substitutions and backorders traced to the step that caused them.
Engineers who stay past launch
The same engineers through month two and three, when the orders that break the EDI mapping start showing up.
The testing capability stayed with the client.
Neither of these is a distributor. What carries over is the handover. The team running the system afterward works for you.
Your order desk can name the step that costs you.
We bring engineers who have shipped in order management, and they work in the tools you already run.
Nobody agrees on what to build first.
More candidates than you can fund. 2 to 4 weeks on one problem, ending in an order of work and a first piece scoped.
Questions about distribution work
Can you work in our ERP?
Yes. The build goes through the ERP you already run, and the engineers work in your repo and your review process. If your ERP cannot do it, you hear that first, and we do not scope around it.
Orders arrive by email and get keyed in twice. What changes first?
Order capture, because it carries the most volume and the most re-typing. We measure the keying time before and after, and the exceptions that still need a person stay visible in a queue.
We have a small IT team. Who manages your engineers?
Perform manages them on our side. You get the names, the start dates, and the person accountable for them, and they sit in your standup.
Start with a conversation
Your order desk knows which step costs you, and your ERP will not do all of it. We follow one order from arrival to invoice, then name the step to fix.