EDI covers the big accounts.
The rest arrives by email.
Your largest customers send clean orders. Everything else comes in by email and phone, gets keyed in twice, and shows up later as a fill rate nobody can explain.
Follow an order end to end
Two to four weeks on how an order moves from inbox to invoice on a normal Tuesday. The process document describes something else.
Build it into the ERP you run
Order capture, exception handling and credit checks go into the system your team already opens every morning.
Add engineers you do not have to hire
Most operators in this sector run a small technology team or none at all. We bring engineers who have shipped inside order management and EDI.
The order that arrives by email gets keyed in twice.
Your EDI accounts are clean. The long tail sends a PDF, a phone call or a spreadsheet, and somebody re-types it.
We follow the order, then build the first piece.
An engineer sits with your order desk and your warehouse and follows one order end to end. We pick the step that costs the most to get wrong, build it into the systems you already run, and stay after launch, because month two is when the real exceptions surface.
Order capture and validation
The PDFs, emails and phone orders, read once and checked against price and availability before anyone keys them.
EDI and the long tail
The accounts too small to onboard to EDI, handled without a person in the middle.
Fill rate you can explain
Short-ships, substitutions and backorders traced to the step that caused them.
Engineers who stay past launch
The same engineers through month two and three, when the exceptions nobody mentioned start appearing.
Twenty years of proving systems hold under load.
Twenty years of delivery, more than a thousand performance engineering and QA projects, and engineers in twelve countries.
The costly step already has a name.
Your order desk can name the step that costs you when it goes wrong. We bring engineers who have shipped inside order management and who work in the tools you run.
The order is still an argument.
More candidates than you can fund, and no agreement on which comes first. Two to four weeks on one problem, ending in an order of work and a first piece scoped.
Start with a conversation
You have more steps that break than you can fix at once, and no agreement on which comes first. We score them against what your ERP and your WMS will carry, then name the one to start.